What is bug triage and what are the key steps involved?

Bug Triage or Defect Triage in software testing is a process where the identified defects or bugs are evaluated, prioritized, and assigned for resolution. The primary goal is to ensure that critical issues are addressed promptly while managing the resources effectively.

Reviewing Bugs:

• All reported bugs are reviewed to verify their validity and relevance.
• Duplicate bugs or those that are not genuine are closed or deferred.

Prioritization:

• Bugs are prioritized based on factors such as severity, impact on the system, customer requirements, and deadlines.
• Severity levels typically range from Critical (must-fix) to Low (minor issues).

Assignment:

• Bugs are assigned to the appropriate developers or teams for resolution.
• The assignment takes into account the expertise of the developers and their current workload.

Discussion and Decision:

• Stakeholders, including QA leads, developers, project managers, and sometimes clients, discuss the bugs during regular triage meetings.
• Decisions are made on which bugs to fix immediately, which to defer, and which to close without action.

Documentation:

• All decisions and changes are documented for tracking and communication purposes.

Follow-up:

• Progress on bug fixes is monitored, and updates are provided in subsequent triage meetings.
• The status of each bug is updated in the tracking system as they move through different stages of resolution.

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